Frequently asked questions
Our itineraries are designed to help you make the most of your time by discovering the areas of the city that best match your interests. Apart from a few exceptions, we have chosen not to include extended stops to visit the main attractions, as their duration is often subjective and can be difficult to recommend. However, you can adapt the itinerary to suit your preferences: skip some stops and spend more time at the places that interest you.
Alternatively, if you have the time, you can dedicate one or more days to visiting the main attractions. We recommend signing up for free and watching the full introductory video, which will show you how to make the best use of our platform. You can also activate the free Quick Peek itinerary to gain insight into how our content works.
Purchased itineraries are not refundable, as they are accessible immediately after payment. However, before buying, you can view the itinerary highlights to get a clear idea of what to expect.
To explore how our itineraries work in detail, you can activate the free “Quick Peek”, a one full day itinerary available at no cost. It gives you access to all features for 72 hours — the perfect way to experience our format before choosing a longer plan.
Please note that the Quick Peek has a 72-hour validity from activation.
All itineraries have a limited validity once purchased. We recommend buying your chosen plan one or two days before your trip, so you have time to familiarize yourself with the content and how it works. Before you decide, you’ll be able to see details like the itinerary’s duration, its validity period, and the main highlights, so you can check if it matches your preferences.
Our itineraries include recommendations and useful links that are regularly updated. However, the validity extends a few days beyond the actual travel plan, giving you time to explore the content in advance.
Please note that once purchased, itineraries are not refundable, so make sure to buy yours close to your travel dates.
Not at all, one is enough. A personalized itinerary, during its validity period, can be shared with multiple people, as long as everyone wants to visit the same areas. In other words, whether you are a couple or a large group, if you want to follow the same routes, only one of you needs to purchase the personalized itinerary and can share it with others.
Our itinerary routes are mostly walkable, with a daily walking distance of approximately 10 km (6 miles), sometimes less. The routes are designed to include regular stops for rest.
Please note that the estimated walking distances refer to the routes between main stops and do not account for additional time spent at attractions or the distance you might cover to and from your accommodation. If you have specific mobility or accessibility needs, we recommend reviewing the itinerary in detail to ensure it aligns with your requirements.
The free Quick Peek itinerary has a duration of one day and the same features as the paid ones. However, it is not personalized and is designed for a general experience suitable for everyone.
Please note that the free Quick Peek itinerary is only valid for 72 hours after activation. Once used, it cannot be reactivated by the same user in the same city.